Crystal Palace partner with Twickets for face value ticket resale

Twickets 332x332

24th August 2017:- Crystal Palace FC has partnered with ticket re-sale service Twickets to enable its season ticket holders the opportunity to resell their seat for individual games they can no longer attend, at face value, to fellow season ticket holders and members.

Tickets offered for sale will be sold through the Twickets platform, where they can be purchased safely and securely.

Steve Parish, Crystal Palace FC Chairman and recent investor in Twickets said: “Through this partnership we’re actively making a stand against fans being exploited in the secondary market and offering our Season Ticket holders flexibility with their tickets and members a chance to get to games when a season ticket holder can’t attend. With Twickets, fans who cannot attend a game can make their tickets available to other Palace fans but only at face value. We want to make sure that club members at Selhurst Park aren’t paying over the odds through unofficial platforms.”

Twickets founder, Richard Davies, added: “Becoming the first face value resale platform to represent a Premier League club is a significant and powerful step for Twickets. Building on our experience with QPR, we look forward to working with Crystal Palace to facilitate and oversee a convenient resale option between Palace supporters.”

About Twickets
Twickets is a ticketing platform that enables fans and event organisers to trade tickets at face value for sport, gigs, festivals, theatre & arts events.

Its mission is to counter secondary sites that price real fans out of attending, as well as harm the event industry. Partners include Adele, Ed Sheeran, One Direction, Rag’n’Bone Man, Stormzy, Pixies, Christine and The Queens, Mumford & Sons and The 1975, as well as some of the UK’s leading festivals.

Twickets fully protects its users with a guarantee against mis-selling. Despite no marketing to date over 500,000 UK users have downloaded Twickets’ app, registered on site or followed on social media.


Season Ticket holders who want to sell their ticket(s) for a specific match:

  1. Season Ticket holder registers an account on Twickets
  2. Season Ticket holder lists ticket(s) for the specific game(s) they are unable to attend, detailing their membership Number, Seat Details, Surname, Postcode, and UK Bank Details (for payment processing) .
  3. Once the Season Ticket holder’s listing has been sold, they will receive an email confirming the sale. The box office will then deactivate the seller’s Season Ticket for the game Twickets will transfer the money owed to the to the seller’s bank account within 5 to 8 business days after the game takes place.

Members & Season Ticket holders wanting to buy a spare ticket via Twickets:

  1. Paid Members & Season Ticket holders registers an account on Twickets
  2. Member selects a listing they want to buy for a game, and insert their Membership Number, surname, and postcode.
  3. Pay by debit/credit card. Once the transaction has been processed, the supporter will receive a confirmation email from Twickets. An additional confirmation email including an e-ticket will be sent from the box office, which must be used to gain entry to Selhurst Park.

Eligibility and Notes

  • The selling service is available to Season Ticket holders only (neither Matchday tickets nor Hospitality tickets can be resold on Twickets).
  • If the Season Ticket holder changes their mind prior to a sale they can remove the listing from the Twickets website, by logging into their account and going to their ‘Listings / Sold Tickets’ section. The Season Ticket holder is unable to reclaim the ticket/seat after sale.
  • Any unsold listings will be automatically removed from sale 5 hours before the game.
  •  The buying service is only available to Season Ticket holders and Paid Members only.
  • Buyers are limited to purchasing two tickets per match
  • U-10’s Season Tickets are not eligible for resale.
  • Twickets’ ‘reduce price’ feature is unavailable to Crystal Palace Season Ticket sellers, due to the pricing agreement between the club and Twickets.
  • For all other queries, please contact the Box Office.
  • Tickets can only be sold to fans in the same ‘bracket’; i.e. an Adult ticket can not be sold to a Junior Member or Concession.

Tagged as: , , ,